Customer Reviews: Read 38 more reviews...
 I am extremely disappointed November 22, 2008
I was very upset when I purchased this item, only to see the price drop in the next few days. I called to claim my price protection, and was told that Amazon didn't do that any more. I was told that I could return it, get a full refund and repurchase it. That is ridiculous! It causes me a bunch of work and you money.
I have been purchasing from Amazon for years, without much shopping around, because of the security of this policy. I am greatly disappointed in the change (that I didn't know about). I feel that I got ripped off!
Clayton Stufflebeam
 Toshiba 19LV505 19-Inch November 20, 2008
Received this tv in good condition yesterday. It was ordered on the 15th and arrived on the 19th. Set-up was easy. The picture is brilliant. I had been using an over-the-air analog tv in the kitchen and bought this as a replacement. The digital OTA channels are fantastic and come in great even though I am about 60 miles from most stations. This is my second Toshiba LCD and I am very satisified with the product.
 Toshiba Flat Screen TV November 20, 2008
Great product...DVD player a charm...beautiful picture and unit. Price, quality are tops...as was Amazon's service.
Toshiba killed Santa for my kid November 18, 2008
4 out of 6 found this review helpful
We bought a TV/DVD combo from Toshiba as a gift from Santa last year for my 8-year old so that she could watch her Full House and Lizzie McGuire movies on it in her bedroom. Unfortunately, after 4 months, the tv's picture stopped working. She told me to send it back to Santa, so off it went to our local authorized Toshiba repairman, as you cannot return these items to Amazon after a certain period of time. We were told by Toshiba that the tv was under full warranty for parts and service. The repairman said no. We would have to pay at least $80 in service repairs. Well, it's been six months and we have yet to see our tv. The part that was supposedly broken was out of stock. Toshiba has sent out part after part after part...spending more in shipping and parts I'm sure than we actually paid for the tv. Now they are shipping out their 4th part...and we still have no tv and it's November. NOTE: the Toshiba representatives were rude and their supervisor (Dave Thomson) was scripted and condescending. TOSHIBA DOES NOT STAND BY THEIR PRODUCT AND DOES NOT HELP ITS CUSTOMERS.
My daughter got so upset that Santa didn't return her tv that we had to buy her another tv a few months ago. Then, she overheard one of the numerous heated discussions between my husband and Toshiba. Every time my husband called, we were told the issue would be "escalated". The representatives are scripted and said whatever they could to passify us. In the end, we were told by Toshiba's supervisor (Dave Thomson) that this was their final decision...to just continue to keep trying to fix an inferior product with no hope that it may get fixed. By the time we get the tv back, if we get it back, it will no longer be under warranty.
In the end, with no return of her original tv and the numerous phone calls to/from Toshiba, my daughter finally got the clue and realized Santa doesn't exist. Thanks Toshiba. MAY NO PARENT EVER RELY ON YOUR PRODUCT AGAIN! THE TECHNOLOGY IS LOUSY AND YOUR CUSTOMER SERVICE IS AN EMBARRASSMENT! GIVEN HOW TIGHT CONSUMERS' WALLETS ARE THIS SEASON, I HOPE PEOPLE LOOK PASSED YOUR BRAND AND SELECT A BETTER CHOICE.
FYI...When we purchased the tv, it was not made clear to us that it would be outdated within 14 months with the switch to digital.
Happy Holidays from a very dissatisfied customer.
Muting option is horrible November 15, 2008
4 out of 5 found this review helpful
Nice TV, but muting feature is poorly designed and I am returning my unit. When you press "mute" it mutes 1/2, then you have to press mute again to mute the sound all the way. This is a standard feature (not a service issue) and it cannot be altered.
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